Program Manager - Project Based Voucher (PBV) Program

Recognized as one of the Best Places to Work by the Albany Business Review in 2022, JEM Inc/Central Office provides consulting services to municipalities administering the federal Housing Choice Voucher (HCV) Program (Section 8). This program assists low-income families, older adults, and individuals with disabilities in securing safe, affordable housing in the private market.

The Project Based Voucher (PBV) program is a component of the HCV program that provides rental assistance tied to specific units within designated properties.

The PBV Program Manager is responsible for managing a portfolio of PBV-assisted units, working directly with both program participants and property owners to administer subsidies and ensure full compliance with HUD regulations and the organization’s Administrative Plan. Responsibilities include eligibility determinations, certifications, annual recertifications, inspections coordination, and subsidy calculation.

This is a high-volume, production-driven position operating within a heavily regulated federal program. The PBV Program Manager must be able to manage a substantial caseload, process time-sensitive tasks, interpret complex regulations, and consistently meet strict deadlines while maintaining accuracy and professionalism.

This role involves regular interaction with individuals and families who may be experiencing complex and sensitive life circumstances, including older adults, individuals with disabilities, and single-parent households.

The PBV Program Manager must be able to:

• Communicate clearly and professionally while demonstrating empathy and respect
• Support participants with varying levels of need while maintaining program boundaries
• Navigate challenging or emotional situations with patience and consistency
• Apply program rules fairly and uniformly, even when working with vulnerable populations

This is primarily a remote position; however, local candidates are preferred to support in-person onboarding and coverage needs.

Duties & Responsibilities

• Maintain maximum utilization of project-based units across assigned New York State jurisdictions
• Manage applicant intake, maintain waiting lists, and issue offers for PBV assistance
• Determine eligibility in accordance with HUD regulations and agency policies
• Conduct participant and landlord briefings on program requirements and responsibilities
• Manage ongoing caseload including annual and interim recertifications, lease compliance, and participant communication
• Review and maintain case files to ensure compliance with HUD regulations, the Administrative Plan, and all applicable laws
• Accurately calculate tenant rent portions at admission, interim changes, and annual recertifications
• Coordinate with internal departments to ensure timely payments, inspections, fraud prevention, and documentation processing
• Respond promptly to a high volume of inquiries from participants, landlords, and stakeholders

Knowledge, Skills, and Abilities

• Strong computer proficiency including Excel, Teams and Outlook required. Experience with housing management software systems or similar preferred
• Exceptional organizational skills and attention to detail in a deadline-driven environment
• Ability to manage a large caseload and competing priorities with speed and accuracy
• Ability to interpret and apply complex federal regulations. HUD/HCV knowledge preferred
• Strong written and verbal communication skills, including conflict resolution
• Demonstrated ability to work independently in a fast-paced environment with frequent interruptions
• Professional, compassionate approach when working with diverse populations

Credentials & Experience

• High school diploma required; associate or bachelor’s degree preferred
• Prior experience in customer service, case management, or human/social services preferred
• Experience in affordable housing, public administration, or related field a plus
• HCV Specialist certification required within a specified period after hire

Important Role Expectations

This position is best suited for individuals who thrive in a structured, high-accountability environment. While the role is remote, it is not a low-volume or flexible-output position. Success requires:

• Consistent productivity and timely completion of assigned work
• Ability to manage a steady stream of deadlines without backlog
• Comfort working within strict federal guidelines and audit standards
• Strong self-discipline and accountability in a remote setting